Responsible Gaming

Responsible gaming at Casino Adrenaline means approaching online gambling as a form of entertainment, not a way to earn income or solve financial difficulties. Our goal is to provide clear information, practical tools, and access to professional help so that you can make conscious, well-informed decisions about your play. Casino Adrenaline, operated under the Casino Adrenaline brand for Canadian players via adrenaline-ca.com, is committed to supporting you in staying in control. We offer limits, breaks, and self-exclusion options, and our customer support will assist you with any responsible gaming questions or requests you may have.

Risk Awareness

Gambling carries financial and psychological risks. Understanding early warning signs allows you to react before play becomes harmful. You should always play only with money you can afford to lose and treat wins as a bonus, not an expectation.

Common signs of problematic gambling behaviour

• Preoccupation with gambling: Frequently thinking about the next session, bets, or losses when you are at work, with family, or doing other activities.
• Chasing losses: Increasing bet size or frequency to try to "win back" money you have lost, instead of accepting losses as part of gambling.
• Spending more than you can afford: Using money needed for rent, bills, groceries, loans, or borrowing to continue gambling.
• Loss of control: Being unable to stick to previously set time or money limits, or repeatedly breaking your own rules.
• Hiding or lying: Concealing gambling activity, bank statements, or account histories from family or friends.
• Emotional impact: Feeling guilt, anxiety, depression, or irritability connected to gambling, especially after losses.
• Impact on daily life: Neglecting work, studies, family, or hobbies; sleeping poorly due to gambling sessions.
• Escaping problems: Using gambling to cope with loneliness, stress, financial pressure, or other difficulties.

Self-assessment checklist

Consider the following statements. Answer honestly with "yes" or "no" as a first personal screening (this is not a formal diagnosis):

• I often gamble longer than I originally planned.
• I have tried to cut down or stop gambling but found it difficult.
• I sometimes gamble with money meant for other important expenses.
• I feel restless, frustrated, or irritable when I cannot gamble.
• I have lied to people important to me about how much or how often I gamble.
• I gamble to escape problems, stress, or unpleasant feelings.
• I have borrowed money, sold possessions, or used credit to finance gambling.
• My gambling has caused problems in my relationships, work, or studies.

Interpretation: If you answered "yes" to several of these statements, we strongly encourage you to use our limit and self-exclusion tools and to contact professional support services listed below. Early action significantly reduces potential harm.

Limits & Tools

Casino Adrenaline provides configurable responsible gaming tools for players accessing adrenaline-ca.com. These tools are designed to help you manage both the amount of money and the time you spend gambling.

Deposit limits (daily, weekly, monthly)

1. Access your account settings:
   • Log in to your Casino Adrenaline account via adrenaline-ca.com.
   • Go to "My Account" (or similarly named profile area in the cashier section).
   • Select the "Responsible Gaming" or "Limits" tab.
2. Choose limit type and period:
   • Select Deposit Limit and then choose Daily, Weekly, and/or Monthly.
   • Enter an amount that reflects what you can comfortably afford to spend, e.g., CAD 50 per day, CAD 150 per week, CAD 400 per month.
3. Confirm and apply:
   • Review the amounts and confirm your choice.
   • Once active, you will not be able to deposit more than the set limit within the chosen period.
   • Limit decreases usually take effect immediately or as soon as technically possible.
   • Limit increases may be subject to a cooling-off period (for example, 24 hours) to prevent impulsive changes.

Protective note: For your safety, any request to raise or remove limits may be delayed and may require confirmation via email or live chat. We reserve the right to refuse increases if risk patterns are detected.

Time management: session reminders and play limits

• Session timers: In the responsible gaming section of your account, you may activate on-screen reminders (for example, every 30, 60, or 120 minutes). When the reminder appears, it will show the time spent and may prompt you to log out or continue.
• Daily time limits: Where available, you can set maximum daily playtime (e.g., 1 - 3 hours per day). After reaching the limit, you will be logged out and prevented from starting new sessions until the next day.
• Manual breaks: You can always end a session by logging out and closing your browser or app. Combined with deposit limits, this is an effective self-control strategy.

Short breaks ("Time-Out" for 24 - 72 hours)

1. Locate the Time-Out function:
   • Log in to your account and go to "My Account" > "Responsible Gaming" (or equivalent).
   • Select "Time-Out" or "Short Break".
2. Choose the duration:
   • Available standard options may include 24 hours, 48 hours, or 72 hours.
   • Pick the option that best matches your needs.
3. Confirm the break:
   • Read the confirmation message explaining that you will not be able to log in or place bets during the Time-Out.
   • Confirm your selection. The Time-Out will start immediately or at the end of the current session.

Effects of Time-Out: You will be temporarily blocked from logging in and wagering. In most cases you will still be able to contact support by email at [email protected] for balance or account questions. The Time-Out cannot usually be cancelled early.

Self-Exclusion

If you feel that gambling is harming you or you are at high risk of developing a gambling problem, we strongly recommend using self-exclusion rather than only relying on limits or Time-Outs. Self-exclusion is a more robust and longer-term block on your account.

How to request temporary or permanent self-exclusion

1. Go to the Self-Exclusion section:
   • Log in to your account on adrenaline-ca.com (if you still have access and it is safe to do so).
   • Navigate to "My Account" > "Responsible Gaming" > "Self-Exclusion".
   • If you cannot find it, contact support via live chat or email [email protected] and clearly request self-exclusion.
2. Choose the exclusion period:
   • Select a duration from at least 6 months up to lifetime (permanent).
   • Common options include 6 months, 1 year, 3 years, 5 years, or permanent exclusion.
   • We strongly advise a minimum of 6 months if you experience loss of control, chasing losses, or significant financial/relationship harm.
3. Confirm your decision:
   • Read the explanatory text outlining the consequences (see below).
   • Tick any required checkboxes to acknowledge that the decision is voluntary and understood.
   • Click "Confirm Self-Exclusion". You may also receive a confirmation by email.
4. Support contact (optional but recommended):
   • After confirming self-exclusion, consider contacting our team at [email protected] to discuss additional protections.
   • We encourage you to reach out to external counselling services listed in the Support Resources section.

Consequences of self-exclusion

• Account access: You will not be able to log in, deposit, or place bets on your Casino Adrenaline account during the exclusion period.
• New accounts: You agree not to open new accounts with Casino Adrenaline or on adrenaline-ca.com while self-excluded. If we detect such accounts, we reserve the right to close them and may void bets.
• Marketing communications: We will take reasonable steps to stop sending you promotional emails or SMS for the duration of the exclusion, once your request has been processed.
• Outstanding balance:
  • Real-money balances (excluding bonus funds) may, where legally and contractually permitted, be withdrawn after appropriate verification (KYC/AML checks) even if your account is excluded.
  • You may need to contact support to initiate such withdrawals; processing may take 24 - 72 business hours depending on method (e.g., Interac or bank wire for CAD).
  • Bonus funds, free spins, or promotional credits will typically be forfeited upon self-exclusion, in line with our Terms & Conditions.
• Early re-opening: Self-exclusion is intended as a firm decision. Early re-opening during a fixed term will not be permitted. For exclusions of 6 months or longer, any request to re-activate after expiry may involve additional checks and a cooling-off period.

Important safety note: Self-exclusion on adrenaline-ca.com applies only to this operator. For stronger protection, we recommend combining our tools with external blocking software and, where available, provincial or national exclusion programmes in your place of residence.

Support Resources

Professional, confidential help is available both within Canada and internationally. Casino Adrenaline strongly encourages you to seek assistance if you are concerned about your own or someone else's gambling. The services listed below are independent from Casino Adrenaline.

Local support in Canada

Canada has a mix of national resources and provincial helplines. Many are available 24/7, at no cost, and in multiple languages (including English and French).

• ConnexOntario (Ontario)
  • Phone: 1-866-531-2600 (24/7)
  • Website: connexontario.ca
  • Languages: English; access to interpretation in many other languages.
  • Services: Information and referral for problem gambling, mental health, and addictions.
• Gambling Support BC (British Columbia)
  • Phone: 1-888-795-6111 (24/7)
  • Website: gamblingsupportbc.ca
  • Languages: English; access to translation/interpretation services.
• Alberta Health Services - Addiction Helpline
  • Phone: 1-866-332-2322 (24/7)
  • Website: albertahealthservices.ca (search "Addiction Helpline")
  • Languages: English; translation services may be available.
• Quebec - Gambling: Help and Referral (Jeu: Aide et Référence)
  • Phone: 1-800-461-0140 (24/7)
  • Website: jeu-aidereference.qc.ca
  • Languages: French and English.
• Responsible Gambling Council (RGC) - Canada-wide education and resources
  • Website: responsiblegambling.org
  • Languages: English; some materials in French.

Note: Availability and contact details may change. We recommend visiting the websites directly for the most up-to-date information and additional provincial services.

International support organizations

Self-exclusion schemes by country (informational)

• United Kingdom - GAMSTOP:
  • Website: gamstop.co.uk
  • Allows UK-resident players to self-exclude from all licensed online gambling sites participating in the scheme.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego):
  • Run by the Spanish regulator (Dirección General de Ordenación del Juego).
  • Prevents registered individuals from accessing licensed gambling in Spain.
• Other jurisdictions: Many countries and some Canadian provinces operate local exclusion systems (e.g., land-based casino bans or provincial online exclusion). Please consult your local regulator or provincial gaming authority.

Clarification: These state-run or national schemes are independent from Casino Adrenaline and may not automatically apply to adrenaline-ca.com. They are mentioned to encourage multi-layered protection where available.

Blocking software and financial controls

• Device and website blocking tools:
  • Gamban: Software that blocks access to many gambling websites and apps on registered devices. Website: gamban.com.
  • BetBlocker: Free blocking software that allows you to restrict gambling content. Website: betblocker.org.
  • Such tools can be used in addition to our account-level controls.
• Bank and payment controls:
  • Many banks and financial institutions in Canada offer optional blocks on gambling transactions or transaction alerts.
  • You may set spending caps on cards, or create a separate account that you do not use for gambling-related payments.

Family and affected others support

• Family and friends services: Many of the helplines listed above (such as ConnexOntario or Gambling Therapy) provide dedicated information for family members.
• Online forums and peer support:
  • Gambling Therapy forum: gamblingtherapy.org - sections for family and friends.
  • GamCare forum (UK-based but international users): forum.gamcare.org.uk.
• Confidentiality: Contact with external support services is confidential and independent from Casino Adrenaline. We do not receive information from them about your situation unless you explicitly authorize it through legal channels.

Help for Family

Problem gambling does not only affect the person who gambles; it can place significant emotional and financial strain on partners, children, and other relatives. If someone close to you may have a gambling problem, your safety and well-being are a priority.

How to talk to someone about their gambling

• Choose the right moment: Speak when both of you are calm and there are no immediate time pressures. Avoid discussions during or immediately after gambling sessions.
• Use non-accusatory language: Focus on how their behaviour affects you, using "I" statements (e.g., "I feel worried about our finances") rather than blame (e.g., "You are ruining everything").
• Be specific and factual: Mention clear examples (missed bills, loans, secrecy) rather than general criticism.
• Offer support, not control: Encourage them to seek help and to use tools like limits and self-exclusion rather than trying to manage their gambling for them.
• Set boundaries: Clearly state what you can and cannot do (for example, you will not lend more money to cover gambling losses).

Engaging them in support

• Suggest completing a self-assessment (such as the checklist above) or using reputable online screening tools on Canadian or international help sites.
• Encourage them to contact a helpline (e.g., ConnexOntario or provincial services) or to speak to a family doctor.
• Offer to accompany them to initial appointments or to sit with them during an online chat with a counsellor.
• Discuss practical steps such as activating deposit limits, Time-Out, or self-exclusion on adrenaline-ca.com and installing blocking software.

Support resources for family members

• Family-focused helplines and services:
  • Most Canadian provincial helplines (such as ConnexOntario, Gambling Support BC, Alberta Addiction Helpline, Quebec's Gambling: Help and Referral) provide information specifically for affected family members and friends.
  • They can guide you on communication strategies, financial protections, and available counselling.
• Online communities and forums:
  • Gambling Therapy family & friends forums: gamblingtherapy.org.
  • GamCare forum (sections for family and loved ones): forum.gamcare.org.uk.
• Professional next steps:
  • Contact a licensed psychotherapist, psychologist, or counsellor experienced in addiction and family issues.
  • Speak with your primary healthcare provider about referrals to specialist services.
  • Call a crisis hotline if you are experiencing emotional distress or safety concerns (for emergency situations in Canada, dial 911 or your local emergency number).

Important: Casino Adrenaline cannot provide clinical counselling or legal advice. Our role is to cooperate with you where possible (for example, with account-level actions) and to signpost you to professional external help.

Operator's Commitment

Casino Adrenaline, operated by Anden Online N.V. under licence 8048/JAZ2014-035 (Curacao), recognises its responsibility to reduce gambling-related harm, even when serving Canadian players from an offshore jurisdiction. Our approach is based on continuous monitoring, clear information, and collaboration with players and authorities where required.

Internal risk-check procedures

• Behavioural monitoring: Subject to our Privacy Policy and AML/KYC rules, we may review account activity to identify patterns associated with elevated risk (for example, very high deposit frequency, repeated unsuccessful deposits, long continuous sessions, or frequent attempts to reverse withdrawals).
• Automated and manual reviews: Our systems may automatically flag accounts displaying unusual or risky behaviour for manual review by trained staff.
• Warning messages and prompts: In certain situations, the platform may display on-screen reminders about time and money spent, with suggestions to adjust limits, take a break, or seek support.
• Compliance with AML/KYC policies: We follow documented AML & KYC procedures (see our AML Policy on casinoadrenaline.com) to prevent misuse of the platform and to protect players and financial systems.

When we may proactively contact you

• Indicators of potential harm: If our internal reviews identify behaviour strongly suggesting loss of control or severe risk (e.g., sudden large deposits inconsistent with prior activity, repeated attempts to deposit after declines, or clear signs of chasing losses), we may reach out to you through the contact details registered on your account.
• Purpose of contact: The primary aim is to:
  • Check on your well-being;
  • Remind you of available tools (limits, Time-Out, self-exclusion);
  • Offer to apply or strengthen responsible gaming measures on your account;
  • Provide information on support services (helplines, counselling).
• Account interventions: In some circumstances, we may, at our discretion:
  • Refuse or limit further deposits;
  • Apply or tighten deposit/time limits;
  • Temporarily suspend or permanently close your account, especially where there are significant concerns or where this is necessary for legal or regulatory reasons (including AML/KYC obligations).
• Player cooperation: We strongly encourage you to respond honestly to any such contact and to consider our recommendations carefully. However, you remain responsible for your own gambling decisions, subject to any restrictions we may impose for safety or legal reasons.

Data protection note: All monitoring and interventions are conducted in line with our Privacy Policy and applicable data-protection requirements. For more detail, please refer to the Privacy Policy available via casinoadrenaline.com.

Updates

Our responsible gaming framework evolves in line with best practices, regulatory developments in Curacao, and recognised standards in markets where our players reside, including Canada. We may enhance tools, update contact information, or adjust our procedures.

How you will be informed about changes

• Website updates: This responsible gaming page on adrenaline-ca.com will be updated when material changes occur. We recommend reviewing it regularly.
• On-site notifications: Important updates may be announced via banners, pop-up messages, or notices within your account area or the cashier.
• Email communication: Where legally required or appropriate, we may send you an email to the address associated with your account, summarising significant changes to responsible gaming tools or policies.
• Terms & Conditions and policies: Please also consult our Terms & Conditions, Privacy Policy, and AML Policy, hosted on casinoadrenaline.com, for complementary information regarding account use and legal obligations.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, wish to apply or modify limits, request Time-Out or self-exclusion, or provide feedback on our policies, you can contact our dedicated support team.

Responsible gaming contacts

• Email (primary): [email protected]
  • Purpose: general support, responsible gaming requests (limits, Time-Out, self-exclusion), account queries.
  • Availability: 24/7 (responses subject to normal handling times).
• Live Chat:
  • Access via the official site: adrenaline-ca.com.
  • Purpose: instant assistance with responsible gaming tools, urgent concerns about gambling behaviour, or help navigating this page.
• Phone: At present, no dedicated phone line is specified for Casino Adrenaline; please use email or Live Chat as primary channels.

Feedback and self-control request form (conceptual)

Within your account area on adrenaline-ca.com, a feedback or contact form may be available under "Support" or "Responsible Gaming". You may use it to:

• Request activation or adjustment of deposit, loss, or time limits;
• Ask for a Time-Out or self-exclusion, specifying the desired period (from 24 hours up to lifetime, as applicable);
• Share concerns about your own gambling or that of a person who may be using your account without permission;
• Provide suggestions on how Casino Adrenaline can improve its responsible gaming measures for Canadian players.

Response and confidentiality: All responsible gaming queries are handled with discretion and in accordance with our Privacy Policy. However, please be aware that certain requests (such as self-exclusion) may require us to take strong and sometimes irreversible actions on your account to protect you and comply with our legal and licensing obligations.